How to Implement ITIL in 7 Easy Steps
1. Building Capability, Understand ITIL and go for Foundation Certification:
If you want to implement ITIL methodology in your organization or become a ITIL implementer in your current organization then first you have to understand the ITIL methodology or process and its concepts, best practices. It is always recommended to attend ITIL foundation training than only certification. As in training lot of practical examples are covered along with theory.
Training is usually delivered by industry expert trainers who have more than 20 – 25 years of experience under their belt, and they share best practices, actual case studies, real life example
2. Do a Gap analysis and Identify the quick wins (Remember 80:20 rule)
The basics of Gap analysis are the doing comparison between the actual performance and the potential or desired performance and if the actual performance is lower than desired performance cause has to be identified e.g investment, manpower, technology investment.
Pareto analysis technique is very effective here. The 80:20 rule states that 20 percent of the inputs or activities are responsible for 80 percent of the outcomes or results. By doing gap analysis and applying 80:20 rule you can find the root cause to your low performance and find fix to solve these issues.
3. Get Buy in from the management and design or tailor the processes:
A management buy is about agreeing to support something or accepting a decision(to Tailor the process) or action as something you could be a part of.
“One Size Fits All” doesn’t always fit
As best practices for one might not be best for another, thus they have to be tailored whenever you want to implement them in different environment (organizations)
Triggers for Tailoring:
Industry being catered to
The Kind of Service/Process being delivered
The following are some typical examples of process tailoring:
Adding/removing Process activities and tasks
Changing milestones, and outputs that would be made available at each milestone
Responsibilities for review and approval (a RACI table is often useful)
Detailed procedures for reporting progress, performing measurements, managing requirements, managing change requests, etc.